Refund policy

There are no refunds or exchanges once the item(s) have been mailed and are beyond our control.  Please see the mail service carrier for further information.

You can always contact us for any return question at hawaiispecialties@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
There are no exchanges once items have been mailed and are beyond our control.

Refunds
There are no refunds once the item(s) have been mailed and are beyond our control.